Visionary Hills Shipping Policy

Processing Time

Please allow 3–5 business days for standard orders to be processed and shipped. Pre-order items ship within 6–9 weeks from order date. Many of our products are made to order — thank you for your patience.

Domestic Shipping

Once your order ships, you will receive a confirmation email with tracking information. Standard domestic delivery typically takes 3–7 business days after processing.

International Shipping

International orders are shipped within 2 weeks and typically take up to 12 business days for delivery after processing.

Lost, Stolen & Delayed Packages

Once your package is picked up by the carrier, responsibility transfers to the carrier and the customer. We are not liable for lost, stolen, or delayed packages. For delivery issues, please contact your shipping carrier directly.

Incorrect Address

Please verify your shipping address at checkout. We ship only to the address entered when the order was placed and cannot make changes after processing. If an order is returned to us due to an incorrect address, it will be refunded and restocked — we do not reship.

Order Cancellations

Once an order is processed, it cannot be cancelled or modified.

Tracking Your Order

Once your package ships, you will receive a tracking email. You can also visit our Track Your Order page for help.

Damaged or Incorrect Items

All sales are final. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at visionaryhillsapparel@gmail.com with your order number and photos. See our full Return & Refund Policy for details.

Questions?

Email us at visionaryhillsapparel@gmail.com and we'll get back to you promptly.